{"id":11,"date":"2026-07-03T08:59:15","date_gmt":"2026-07-03T08:59:15","guid":{"rendered":"https:\/\/obd-soft.com\/?page_id=11"},"modified":"2026-07-03T08:59:15","modified_gmt":"2026-07-03T08:59:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/obd-soft.com\/fr\/refund_returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong>\u00a0June 3, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping and Returns Policy applies to digital products and services purchased from OBD Soft through our website.<\/p>\n\n\n\n<h2 id=\"h-digital-delivery\" class=\"wp-block-heading\">Digital Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All OBD Soft products are delivered digitally. We do not ship physical products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After your payment is confirmed, you receive access to a protected product page that contains your software download link and installation guide. The access link is sent to the email address used during checkout. You can also find the access link in your account page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An account is created for you during checkout. Your account password is sent to you by email right after purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because the product is delivered digitally and can be accessed, downloaded, copied, activated, or used immediately after payment, all sales are final except where a refund is required by applicable law or expressly approved by OBD Soft under this policy.<\/p>\n\n\n\n<h2 id=\"h-delivery-time\" class=\"wp-block-heading\">Delivery Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Digital access is normally provided immediately after successful payment. In some cases, delivery may be delayed by payment review, fraud checks, email filtering, technical issues, or incorrect customer details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not receive your access email, please check your spam or junk folder first. If you still cannot find it, contact us at&nbsp;<a href=\"mailto:contact@obd-soft.com\">contact@obd-soft.com<\/a>.<\/p>\n\n\n\n<h2 id=\"h-no-physical-returns\" class=\"wp-block-heading\">No Physical Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are no physical returns for digital products. You do not need to send anything back to us.<\/p>\n\n\n\n<h2 id=\"h-eu-eea-and-uk-digital-content-notice\" class=\"wp-block-heading\">EU, EEA, and UK Digital Content Notice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are a consumer located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with a statutory cooling-off period, you may normally have the right to cancel an online purchase within 14 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, for digital content supplied immediately, you lose the right of withdrawal once delivery, download, activation, license delivery, or digital access begins, if you have expressly agreed to immediate delivery and acknowledged that you lose your withdrawal right.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At checkout, you may be asked to confirm:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">I expressly consent to immediate delivery of the digital product and acknowledge that I lose my right of withdrawal once download, activation, license delivery, or digital access begins.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not provide this consent, OBD Soft may delay delivery until the withdrawal period has expired.<\/p>\n\n\n\n<h2 id=\"h-refund-policy\" class=\"wp-block-heading\">Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are not provided after digital access has been delivered, including when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the download page has been made available;<\/li>\n\n\n\n<li>a download link has been provided;<\/li>\n\n\n\n<li>the installation guide page has been accessed;<\/li>\n\n\n\n<li>a license key, password, account, or access link has been issued;<\/li>\n\n\n\n<li>the software has been downloaded, installed, activated, opened, copied, or used;<\/li>\n\n\n\n<li>support, troubleshooting, or installation assistance has started.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We may approve a refund at our discretion only if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you were charged more than once for the same product by mistake;<\/li>\n\n\n\n<li>we cannot provide access to the purchased product;<\/li>\n\n\n\n<li>the product is materially defective or not as described, and we cannot repair, replace, update, or otherwise correct the issue within a reasonable time;<\/li>\n\n\n\n<li>applicable law requires a refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are not provided for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>change of mind after purchase;<\/li>\n\n\n\n<li>choosing the wrong product;<\/li>\n\n\n\n<li>failure to read the product description, compatibility notes, or system requirements before purchase;<\/li>\n\n\n\n<li>problems caused by unsupported hardware, unsupported operating systems, missing drivers, antivirus removal, customer device settings, or third-party software;<\/li>\n\n\n\n<li>refusal to follow the installation guide;<\/li>\n\n\n\n<li>refusal to provide reasonable information needed for support;<\/li>\n\n\n\n<li>refusal to provide remote access when remote installation support is required;<\/li>\n\n\n\n<li>misuse, modification, copying, sharing, resale, or unauthorized distribution of the software.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits any non-waivable legal rights you may have under applicable consumer protection laws.<\/p>\n\n\n\n<h2 id=\"h-installation-support\" class=\"wp-block-heading\">Installation Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a problem with the software or installation, contact us by email at&nbsp;<a href=\"mailto:contact@obd-soft.com\">contact@obd-soft.com<\/a>&nbsp;or use the Q&amp;A section on the installation guide page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Installation support is provided by email, Q&amp;A messages, and, where needed, remote assistance. If remote installation support is required, we will contact you by email to agree on an installation time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For remote installation support, you must provide access to your PC using TeamViewer or AnyDesk. You are responsible for having a stable internet connection, a working Windows computer, administrator access, and any required compatible hardware or diagnostic interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remote installation support does not guarantee compatibility with every computer, vehicle, interface, operating system, driver, antivirus program, or third-party tool. We will make reasonable efforts to help you install the purchased software, but we are not responsible for issues caused by unsupported systems, customer hardware, third-party software, blocked files, damaged operating systems, or failure to follow our instructions.<\/p>\n\n\n\n<h2 id=\"h-chargebacks-and-payment-disputes\" class=\"wp-block-heading\">Chargebacks and Payment Disputes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us first at&nbsp;<a href=\"mailto:contact@obd-soft.com\">contact@obd-soft.com<\/a>&nbsp;if you believe there is a billing or delivery issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a chargeback, payment dispute, fraud claim, or unauthorized transaction claim is opened after digital access has been delivered, OBD Soft may suspend or revoke access to the product, account, download page, updates, and support while the issue is investigated.<\/p>\n\n\n\n<h2 id=\"h-abuse-and-license-revocation\" class=\"wp-block-heading\">Abuse and License Revocation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">OBD Soft may refuse refunds, suspend support, or revoke access if we reasonably believe there has been fraud, abuse, unauthorized sharing, resale, copying, redistribution, reverse engineering, license misuse, or violation of our website terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is issued, your right to use the product ends immediately. You must stop using the software and delete all copies in your possession or control.<\/p>\n\n\n\n<h2 id=\"h-contact\" class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For delivery, installation, support, or refund questions, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OBD Soft<br>Email:&nbsp;<a href=\"mailto:contact@obd-soft.com\">contact@obd-soft.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated:\u00a0June 3, 2026 This Shipping and Returns Policy applies to digital products and services purchased from OBD Soft through our website. Digital Delivery All OBD Soft products are delivered digitally. We do not ship physical products. After your payment is confirmed, you receive access to a protected product page that contains your software download [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping and Returns - OBD Soft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/obd-soft.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns\" \/>\n<meta property=\"og:description\" content=\"Last updated:\u00a0June 3, 2026 This Shipping and Returns Policy applies to digital products and services purchased from OBD Soft through our website. 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