{"id":117,"date":"2026-06-22T14:30:14","date_gmt":"2026-06-22T14:30:14","guid":{"rendered":"https:\/\/obd-soft.com\/?page_id=117"},"modified":"2026-07-03T10:42:01","modified_gmt":"2026-07-03T10:42:01","slug":"aiuto","status":"publish","type":"page","link":"https:\/\/obd-soft.com\/it\/help\/","title":{"rendered":"Aiuto"},"content":{"rendered":"<div style=\"max-width:1180px;margin:0 auto;padding:28px 16px 56px;color:#263238;font-family:inherit;line-height:1.6;box-sizing:border-box;\">\n  <div style=\"overflow:hidden;border-radius:8px;padding:38px;margin:0 0 30px;color:#ffffff;background:linear-gradient(135deg,rgba(19,119,168,0.22),rgba(244,123,32,0.16)),linear-gradient(135deg,#101820 0%,#152330 56%,#0d5f87 100%);box-shadow:0 18px 42px rgba(16,24,32,0.16);box-sizing:border-box;\">\n    <h1 style=\"font-size:42px;line-height:1.15;margin:0 0 12px;color:#ffffff;letter-spacing:0;\">Aiuto e contatti<\/h1>\n    <p style=\"max-width:760px;margin:0;font-size:18px;color:#dce8f0;\">Hai bisogno di aiuto con il link per il download, il tuo account, l'installazione del software o il servizio di installazione remota a pagamento? Inviaci i dettagli e ti aiuteremo il prima possibile.<\/p>\n    <div style=\"display:flex;flex-wrap:wrap;gap:10px;margin-top:24px;\">\n      <span style=\"display:inline-flex;align-items:center;min-height:36px;border:1px solid rgba(255,255,255,0.22);border-radius:999px;padding:7px 13px;color:#ffffff;background:rgba(255,255,255,0.08);font-size:14px;font-weight:700;\">Assistenza per il download digitale<\/span>\n      <span style=\"display:inline-flex;align-items:center;min-height:36px;border:1px solid rgba(255,255,255,0.22);border-radius:999px;padding:7px 13px;color:#ffffff;background:rgba(255,255,255,0.08);font-size:14px;font-weight:700;\">Istruzioni per l'installazione<\/span>\n      <span style=\"display:inline-flex;align-items:center;min-height:36px;border:1px solid rgba(255,255,255,0.22);border-radius:999px;padding:7px 13px;color:#ffffff;background:rgba(255,255,255,0.08);font-size:14px;font-weight:700;\">Installazione da remoto a pagamento<\/span>\n    <\/div>\n  <\/div>\n\n  <div style=\"display:flex;flex-wrap:wrap;gap:30px;align-items:flex-start;box-sizing:border-box;\">\n    <div style=\"flex:1 1 560px;min-width:280px;box-sizing:border-box;\">\n      <div style=\"margin-bottom:28px;box-sizing:border-box;\">\n        <h2 style=\"font-size:24px;line-height:1.25;margin:0 0 14px;color:#101820;letter-spacing:0;\">Come possiamo aiutarti?<\/h2>\n        <div style=\"display:flex;flex-wrap:wrap;gap:14px;margin:0;padding:0;box-sizing:border-box;\">\n          <div style=\"flex:1 1 250px;min-width:240px;border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:18px;background:#ffffff;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n            <strong style=\"display:block;margin-bottom:6px;color:#101820;\">Accesso al download<\/strong>\n            <span style=\"color:#667085;\">Utilizza questa opzione se non hai ricevuto il link alla pagina di download, la password dell'account o l'e-mail di conferma dell'ordine.<\/span>\n          <\/div>\n          <div style=\"flex:1 1 250px;min-width:240px;border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:18px;background:#ffffff;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n            <strong style=\"display:block;margin-bottom:6px;color:#101820;\">Guida all'installazione<\/strong>\n            <span style=\"color:#667085;\">Contattaci se hai difficolt\u00e0 a installare il software o a seguire la guida all'installazione.<\/span>\n          <\/div>\n          <div style=\"flex:1 1 250px;min-width:240px;border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:18px;background:#ffffff;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n            <strong style=\"display:block;margin-bottom:6px;color:#101820;\">Installazione da remoto<\/strong>\n            <span style=\"color:#667085;\">L'assistenza per l'installazione da remoto \u00e8 un servizio a pagamento. Dopo l'acquisto, ti contatteremo via e-mail per concordare un orario per l'installazione tramite TeamViewer o AnyDesk.<\/span>\n          <\/div>\n          <div style=\"flex:1 1 250px;min-width:240px;border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:18px;background:#ffffff;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n            <strong style=\"display:block;margin-bottom:6px;color:#101820;\">Domande relative agli ordini<\/strong>\n            <span style=\"color:#667085;\">Inviaci il numero dell'ordine se hai domande relative a pagamenti, account, rimborsi o accesso ai prodotti.<\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div style=\"margin-bottom:28px;box-sizing:border-box;\">\n        <h2 style=\"font-size:24px;line-height:1.25;margin:0 0 14px;color:#101820;letter-spacing:0;\">Prima di contattarci<\/h2>\n        <p style=\"margin:0;color:#667085;\">Se non riesci a trovare l'e-mail relativa al tuo ordine, controlla la cartella dello spam o della posta indesiderata. Dopo l'acquisto, puoi trovare il link di accesso al prodotto anche nella pagina del tuo account.<\/p>\n        <div style=\"border:1px solid rgba(19,119,168,0.18);border-left:4px solid #1377a8;border-radius:8px;background:#eef8fc;padding:14px 16px;margin:18px 0 0;color:#355263;box-sizing:border-box;\">\n          Per risolvere il tuo problema pi\u00f9 rapidamente, indica il numero dell'ordine, il nome del prodotto, la versione di Windows e allega uno screenshot o il testo esatto del messaggio di errore.\n        <\/div>\n      <\/div>\n\n      <div style=\"margin-bottom:28px;box-sizing:border-box;\">\n        <h2 style=\"font-size:24px;line-height:1.25;margin:0 0 14px;color:#101820;letter-spacing:0;\">Assistenza all'installazione<\/h2>\n        <p style=\"margin:0;color:#667085;\">L'assistenza di base viene fornita tramite e-mail e attraverso la sezione \"Domande e risposte\" presente nella pagina della guida all'installazione. L'assistenza remota per l'installazione \u00e8 un servizio a pagamento separato, destinato ai clienti che desiderano ricevere il nostro aiuto per l'installazione del software su appuntamento. L'assistenza remota riguarda esclusivamente l'installazione del software e non include riparazioni non correlate al software (ad esempio, riparazioni di PC, veicoli o hardware), corsi di formazione sulla diagnostica o dispositivi non supportati.<\/p>\n        <a href=\"https:\/\/obd-soft.com\/it\/product\/software-installation-support\/\" style=\"display:inline-block;border-radius:6px;padding:12px 16px;margin-top:16px;background:#1377a8;color:#ffffff;text-decoration:none;font-weight:700;\">Visualizza l'assistenza per l'installazione remota<\/a>\n      <\/div>\n    <\/div>\n\n    <div style=\"flex:1 1 340px;min-width:280px;max-width:430px;border:1px solid #d7dde5;border-radius:8px;padding:22px;background:#ffffff;box-shadow:0 18px 38px rgba(16,24,32,0.12);box-sizing:border-box;\">\n      <h2 style=\"font-size:24px;line-height:1.25;margin:0 0 14px;color:#101820;letter-spacing:0;\">Contatta l'assistenza<\/h2>\n      <p style=\"margin:0;color:#667085;\">Scrivici direttamente via e-mail oppure utilizza il modulo qui sotto. Se possibile, indica il numero dell'ordine.<\/p>\n      <a href=\"mailto:contact@obd-soft.com\" style=\"display:block;border:1px solid rgba(244,123,32,0.28);border-radius:8px;padding:12px 14px;margin:14px 0 18px;background:#fff7f0;color:#101820;text-decoration:none;font-weight:700;\">contact@obd-soft.com<\/a>\n\n      <div style=\"margin:0;box-sizing:border-box;\">\n        \t\t\t<div class=\"srfm-form-container srfm-form-container-461 srfm-bg-color\">\n\t\t\t<style>\n\t\t\t\t\/* Need to check and remove the input variables related to the Style Tab. *\/\n\t\t\t\t.srfm-form-container-461 {\n\t\t\t\t\t\/* New test variables *\/\n\t\t\t\t\t--srfm-color-scheme-primary: #111C44;\n\t\t\t\t\t--srfm-color-scheme-text-on-primary: #FFFFFF;\n\t\t\t\t\t--srfm-color-scheme-text: #1E1E1E;\n\t\t\t\t\t--srfm-quill-editor-color: #111C44;\n\n\t\t\t\t\t--srfm-color-input-label: #1E1E1E;\n\t\t\t\t\t--srfm-color-input-description: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-placeholder: hsl( from #1E1E1E h s l \/ 0.5 );\n\t\t\t\t\t--srfm-color-input-text: #1E1E1E;\n\t\t\t\t\t--srfm-color-input-prefix: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-background: hsl( from #1E1E1E h s l \/ 0.02 );\n\t\t\t\t\t--srfm-color-input-background-hover: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-color-input-background-disabled: hsl( from #1E1E1E h s l \/ 0.07 );\n\t\t\t\t\t--srfm-color-input-border: hsl( from #1E1E1E h s l \/ 0.25 );\n\t\t\t\t\t--srfm-color-input-border-disabled: hsl( from #1E1E1E h s l \/ 0.15 );\n\t\t\t\t\t--srfm-color-multi-choice-svg: hsl( from #1E1E1E h s l \/ 0.7 );\n\t\t\t\t\t--srfm-color-input-border-hover: hsl( from #111C44 h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-border-focus-glow: hsl( from #111C44 h s l \/ 0.15 );\n\t\t\t\t\t--srfm-color-input-selected: hsl( from #111C44 h s l \/ 0.1 );\n\t\t\t\t\t--srfm-btn-color-hover: hsl( from #111C44 h s l \/ 0.9 );\n\t\t\t\t\t--srfm-btn-color-disabled: hsl( from #111C44 h s l \/ 0.25 );\n\n\t\t\t\t\t\/* Dropdown Variables *\/\n\t\t\t\t\t--srfm-dropdown-input-background-hover: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-option-background-hover: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-option-background-selected: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-option-selected-icon: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-dropdown-option-text-color: hsl( from #1E1E1E h s l \/ 0.80 );\n\t\t\t\t\t--srfm-dropdown-option-selected-text: #1E1E1E;\n\t\t\t\t\t--srfm-dropdown-badge-background: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-badge-background-hover: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-menu-border-color: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-placeholder-color: hsl( from #1E1E1E h s l \/ 0.50 );\n\t\t\t\t\t--srfm-dropdown-icon-color: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-dropdown-icon-disabled: hsl( from #1E1E1E h s l \/ 0.25 );\n\n\t\t\t\t\t\/* Background Control Variables *\/\n\t\t\t\t\t--srfm-instant-form-padding-top: 32px;--srfm-instant-form-padding-right: 32px;--srfm-instant-form-padding-bottom: 32px;--srfm-instant-form-padding-left: 32px;--srfm-instant-form-border-radius-top: 12px;--srfm-instant-form-border-radius-right: 12px;--srfm-instant-form-border-radius-bottom: 12px;--srfm-instant-form-border-radius-left: 12px;--srfm-form-padding-top: 0px;--srfm-form-padding-right: 0px;--srfm-form-padding-bottom: 0px;--srfm-form-padding-left: 0px;--srfm-form-border-radius-top: 0px;--srfm-form-border-radius-right: 0px;--srfm-form-border-radius-bottom: 0px;--srfm-form-border-radius-left: 0px;--srfm-bg-color: #ffffff;--srfm-bg-overlay-opacity: 1;\t\t\t\t\t--srfm-row-gap-between-blocks: 16px;--srfm-address-label-font-size: 14px;--srfm-address-label-line-height: 20px;--srfm-address-description-font-size: 12px;--srfm-address-description-line-height: 16px;--srfm-col-gap-between-fields: 12px;--srfm-row-gap-between-fields: 12px;--srfm-gap-below-address-label: 12px;--srfm-dropdown-font-size: 14px;--srfm-dropdown-gap-between-input-menu: 4px;--srfm-dropdown-badge-padding: 2px 6px;--srfm-dropdown-multiselect-font-size: 12px;--srfm-dropdown-multiselect-line-height: 16px;--srfm-dropdown-padding-right: 12px;--srfm-dropdown-padding-right-icon: calc( var( --srfm-dropdown-padding-right ) + 20px );--srfm-dropdown-multiselect-padding: 8px var( --srfm-dropdown-padding-right-icon ) 8px 8px;--srfm-input-height: 40px;--srfm-input-field-padding: 10px 12px;--srfm-input-field-font-size: 14px;--srfm-input-field-line-height: 20px;--srfm-input-field-margin-top: 4px;--srfm-input-field-margin-bottom: 4px;--srfm-checkbox-label-font-size: 14px;--srfm-checkbox-label-line-height: 20px;--srfm-checkbox-description-font-size: 12px;--srfm-checkbox-description-line-height: 16px;--srfm-check-ctn-width: 16px;--srfm-check-ctn-height: 16px;--srfm-check-svg-size: 10px;--srfm-checkbox-margin-top-frontend: 2px;--srfm-checkbox-margin-top-editor: 3px;--srfm-check-gap: 8px;--srfm-checkbox-description-margin-left: 24px;--srfm-flag-section-padding: 10px 0 10px 12px;--srfm-gap-between-icon-text: 8px;--srfm-label-font-size: 14px;--srfm-label-line-height: 20px;--srfm-description-font-size: 12px;--srfm-description-line-height: 16px;--srfm-btn-padding: 8px 14px;--srfm-btn-font-size: 14px;--srfm-btn-line-height: 20px;--srfm-multi-choice-horizontal-padding: 16px;--srfm-multi-choice-vertical-padding: 16px;--srfm-multi-choice-internal-option-gap: 8px;--srfm-multi-choice-vertical-svg-size: 32px;--srfm-multi-choice-horizontal-image-size: 20px;--srfm-multi-choice-vertical-image-size: 100px;--srfm-multi-choice-outer-padding: 0;\t\t\t\t}\n\t\t\t<\/style>\n\t\t\t\t\t\t\t<form method=\"post\" enctype=\"multipart\/form-data\" id=\"srfm-form-461\" class=\"srfm-form\"\n\t\t\t\tform-id=\"461\" after-submission=\"hide form\" message-type=\"same page\" success-url=\"\" ajaxurl=\"https:\/\/obd-soft.com\/wp-admin\/admin-ajax.php\" data-submit-token=\"24749f10b87220ea8941f6e435ff31391903cb8c4cb31e204a206fa8fad7a601\" action=\"\"\n\t\t\t\t>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" value=\"461\" name=\"form-id\">\n\t\t\t\t\t\t\t\t<input type=\"hidden\" value=\"\" name=\"srfm-form-language\">\n\t\t\t\t<input type=\"hidden\" value=\"\" name=\"srfm-sender-email-field\" id=\"srfm-sender-email\">\n\t\t\t\t<input type=\"hidden\" value=\"\" id=\"srfm-page-break\">\n\t\t\t\t\t\t<p id=\"srfm-error-message\" class=\"srfm-common-error-message srfm-error-message srfm-head-error\" hidden>\t\t<span class=\"srfm-icon\" aria-hidden=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"none\"><path d=\"M9.99935 18.3327C14.6017 18.3327 18.3327 14.6017 18.3327 9.99935C18.3327 5.39698 14.6017 1.66602 9.99935 1.66602C5.39698 1.66602 1.66602 5.39698 1.66602 9.99935C1.66602 14.6017 5.39698 18.3327 9.99935 18.3327Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 6.66602V9.99935\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 13.334H10.0083\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<span class=\"srfm-error-content\">C&#039;\u00e8 stato un errore nel tentativo di inviare il modulo. Per favore riprova.<\/span><\/p>\n\t\t\t\t\t<div data-block-id=\"a957ee02\" class=\"srfm-block-single srfm-block srfm-input-block srf-input-a957ee02-block  srfm-block-width-100 srfm-slug-name 461\" >\n\t\t\t\t\t\t\t\t<label id=\"srfm-label-a957ee02-lbl-TmFtZQ\" for=\"srfm-input-a957ee02-lbl-TmFtZQ\" class=\"srfm-block-label\">\n\t\t\t\t\t\tNome\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-description\" id=\"srfm-description-a957ee02\">\n\t\t\t\t\t\tInserisci il tuo nome completo.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t<input class=\"srfm-input-common srfm-input-input\" type=\"text\" name=\"srfm-input-a957ee02-lbl-TmFtZQ-name\" id=\"srfm-input-a957ee02-lbl-TmFtZQ\"\n\t\t\t\t\taria-describedby='srfm-error-a957ee02 srfm-description-a957ee02'\t\t\t\t\tdata-required=\"true\" aria-required=\"true\" data-unique=\"false\" maxlength=\"100\" value=\"\"  data-srfm-mask=\"none\"   \/>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-a957ee02\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\" data-unique-msg=\"Il valore deve essere unico.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div data-block-id=\"615855e6\" class=\"srfm-block-single srfm-block srfm-email-block srf-email-615855e6-block  srfm-block-width-100 srfm-slug-email 461 srfm-email-block-wrap\">\n\t\t\t\t<div class=\"srfm-email-block srf-email-615855e6-block\">\n\t\t\t\t\t\t\t\t\t\t<label id=\"srfm-label-615855e6-lbl-RW1haWw\" for=\"srfm-email-615855e6-lbl-RW1haWw\" class=\"srfm-block-label\">\n\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-description\" id=\"srfm-description-615855e6\">\n\t\t\t\t\t\tInserisci un indirizzo e-mail valido.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t\t\t<input class=\"srfm-input-common srfm-input-email\" type=\"email\" name=\"srfm-email-615855e6-lbl-RW1haWw-email\" id=\"srfm-email-615855e6-lbl-RW1haWw\"\n\t\t\t\t\t\taria-describedby='srfm-error-615855e6 srfm-description-615855e6'\t\t\t\t\t\tdata-required=\"true\" aria-required=\"true\" data-unique=\"false\" value=\"\"   \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-615855e6\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\" data-unique-msg=\"Il valore deve essere unico.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\n\t\t\t<div data-block-id=\"b3b6b432\" class=\"srfm-block-single srfm-block srfm-input-block srf-input-b3b6b432-block  srfm-block-width-100 srfm-slug-order-number 461\" >\n\t\t\t\t\t\t\t\t<label id=\"srfm-label-b3b6b432-lbl-T3JkZXIgTnVtYmVy\" for=\"srfm-input-b3b6b432-lbl-T3JkZXIgTnVtYmVy\" class=\"srfm-block-label\">\n\t\t\t\t\t\tNumero d'ordine\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-description\" id=\"srfm-description-b3b6b432\">\n\t\t\t\t\t\tFacoltativo: se del caso, si prega di indicare il numero dell'ordine.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t<input class=\"srfm-input-common srfm-input-input\" type=\"text\" name=\"srfm-input-b3b6b432-lbl-T3JkZXIgTnVtYmVy-order-number\" id=\"srfm-input-b3b6b432-lbl-T3JkZXIgTnVtYmVy\"\n\t\t\t\t\taria-describedby='srfm-error-b3b6b432 srfm-description-b3b6b432'\t\t\t\t\tdata-required=\"false\" aria-required=\"false\" data-unique=\"false\" maxlength=\"100\" value=\"\"  data-srfm-mask=\"none\"   \/>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-b3b6b432\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\" data-unique-msg=\"Il valore deve essere unico.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t<div data-block-id=\"85dd6cf7\" class=\"srfm-block-single srfm-block srfm-multi-choice-block srf-multi-choice-85dd6cf7-block  srfm-block-width-100 srfm-slug-problem-type 461 srfm-radio-mode\">\n\t\t\t<fieldset>\n\t\t\t\t<input class=\"srfm-input-multi-choice-hidden\" data-required=\"true\" aria-required=\"true\"  name=\"srfm-input-multi-choice-85dd6cf7-lbl-UHJvYmxlbSBUeXBl-problem-type\" type=\"hidden\" value=\"\"\/>\n\t\t\t\t<legend class=\"srfm-block-legend\">\n\t\t\t\t\t\t\t\t\t\tTipo di problema\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/legend>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-description\" id=\"srfm-description-85dd6cf7\">\n\t\t\t\t\t\tSeleziona il tipo di problema che stai riscontrando.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap srfm-choice-width-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-multi-choice-single\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\"\n\t\t\t\t\t\t\t\t\t\tid=\"srfm-multi-choice-85dd6cf7-0\"\n\t\t\t\t\t\t\t\t\t\tclass=\"srfm-input-multi-choice-single\" name=\"srfm-input-multi-choice-85dd6cf7\"\t\t\t\t\t\t\t\t\t\taria-describedby=\"srfm-error-85dd6cf7 srfm-description-85dd6cf7\"\t\t\t\t\t\t\t\t\t\taria-required=\"true\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-option-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- This label content is used in conditional logic and for storing values in a hidden input field as comma-separated values.\n\t\t\t\t\t\t\t\t\t\t\tThe markup should remain unchanged.\n\t\t\t\t\t\t\t\t\t\t\tIf you make any changes here, ensure the corresponding JavaScript value functionality and conditional logic are also updated. -->\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"srfm-multi-choice-85dd6cf7-0\" data-option-text=\"Download access\">Accesso al download<\/label>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-icon-container\">\t\t<span class=\"srfm-icon srfm-multi-choice-icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"17\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.1663 7.38674V8.00007C15.1655 9.43769 14.7 10.8365 13.8392 11.988C12.9785 13.1394 11.7685 13.9817 10.3899 14.3893C9.0113 14.797 7.53785 14.748 6.18932 14.2498C4.8408 13.7516 3.68944 12.8308 2.90698 11.6248C2.12452 10.4188 1.75287 8.99211 1.84746 7.55761C1.94205 6.12312 2.49781 4.75762 3.43186 3.66479C4.36591 2.57195 5.6282 1.81033 7.03047 1.4935C8.43274 1.17668 9.89985 1.32163 11.213 1.90674\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M15.1667 2.6665L8.5 9.33984L6.5 7.33984\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t\t\t<span class=\"srfm-icon srfm-multi-choice-icon-unchecked\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M7.99967 14.6668C11.6816 14.6668 14.6663 11.6821 14.6663 8.00016C14.6663 4.31826 11.6816 1.3335 7.99967 1.3335C4.31778 1.3335 1.33301 4.31826 1.33301 8.00016C1.33301 11.6821 4.31778 14.6668 7.99967 14.6668Z\" stroke=\"#1E1E1E\" stroke-opacity=\"0.7\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-multi-choice-single\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\"\n\t\t\t\t\t\t\t\t\t\tid=\"srfm-multi-choice-85dd6cf7-1\"\n\t\t\t\t\t\t\t\t\t\tclass=\"srfm-input-multi-choice-single\" name=\"srfm-input-multi-choice-85dd6cf7\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-option-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- This label content is used in conditional logic and for storing values in a hidden input field as comma-separated values.\n\t\t\t\t\t\t\t\t\t\t\tThe markup should remain unchanged.\n\t\t\t\t\t\t\t\t\t\t\tIf you make any changes here, ensure the corresponding JavaScript value functionality and conditional logic are also updated. -->\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"srfm-multi-choice-85dd6cf7-1\" data-option-text=\"Installation\">Installazione<\/label>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-icon-container\">\t\t<span class=\"srfm-icon srfm-multi-choice-icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"17\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.1663 7.38674V8.00007C15.1655 9.43769 14.7 10.8365 13.8392 11.988C12.9785 13.1394 11.7685 13.9817 10.3899 14.3893C9.0113 14.797 7.53785 14.748 6.18932 14.2498C4.8408 13.7516 3.68944 12.8308 2.90698 11.6248C2.12452 10.4188 1.75287 8.99211 1.84746 7.55761C1.94205 6.12312 2.49781 4.75762 3.43186 3.66479C4.36591 2.57195 5.6282 1.81033 7.03047 1.4935C8.43274 1.17668 9.89985 1.32163 11.213 1.90674\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M15.1667 2.6665L8.5 9.33984L6.5 7.33984\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t\t\t<span class=\"srfm-icon srfm-multi-choice-icon-unchecked\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M7.99967 14.6668C11.6816 14.6668 14.6663 11.6821 14.6663 8.00016C14.6663 4.31826 11.6816 1.3335 7.99967 1.3335C4.31778 1.3335 1.33301 4.31826 1.33301 8.00016C1.33301 11.6821 4.31778 14.6668 7.99967 14.6668Z\" stroke=\"#1E1E1E\" stroke-opacity=\"0.7\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-multi-choice-single\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\"\n\t\t\t\t\t\t\t\t\t\tid=\"srfm-multi-choice-85dd6cf7-2\"\n\t\t\t\t\t\t\t\t\t\tclass=\"srfm-input-multi-choice-single\" name=\"srfm-input-multi-choice-85dd6cf7\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-option-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- This label content is used in conditional logic and for storing values in a hidden input field as comma-separated values.\n\t\t\t\t\t\t\t\t\t\t\tThe markup should remain unchanged.\n\t\t\t\t\t\t\t\t\t\t\tIf you make any changes here, ensure the corresponding JavaScript value functionality and conditional logic are also updated. -->\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"srfm-multi-choice-85dd6cf7-2\" data-option-text=\"Account\">Account<\/label>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-icon-container\">\t\t<span class=\"srfm-icon srfm-multi-choice-icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"17\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.1663 7.38674V8.00007C15.1655 9.43769 14.7 10.8365 13.8392 11.988C12.9785 13.1394 11.7685 13.9817 10.3899 14.3893C9.0113 14.797 7.53785 14.748 6.18932 14.2498C4.8408 13.7516 3.68944 12.8308 2.90698 11.6248C2.12452 10.4188 1.75287 8.99211 1.84746 7.55761C1.94205 6.12312 2.49781 4.75762 3.43186 3.66479C4.36591 2.57195 5.6282 1.81033 7.03047 1.4935C8.43274 1.17668 9.89985 1.32163 11.213 1.90674\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M15.1667 2.6665L8.5 9.33984L6.5 7.33984\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t\t\t<span class=\"srfm-icon srfm-multi-choice-icon-unchecked\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M7.99967 14.6668C11.6816 14.6668 14.6663 11.6821 14.6663 8.00016C14.6663 4.31826 11.6816 1.3335 7.99967 1.3335C4.31778 1.3335 1.33301 4.31826 1.33301 8.00016C1.33301 11.6821 4.31778 14.6668 7.99967 14.6668Z\" stroke=\"#1E1E1E\" stroke-opacity=\"0.7\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-multi-choice-single\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\"\n\t\t\t\t\t\t\t\t\t\tid=\"srfm-multi-choice-85dd6cf7-3\"\n\t\t\t\t\t\t\t\t\t\tclass=\"srfm-input-multi-choice-single\" name=\"srfm-input-multi-choice-85dd6cf7\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-option-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- This label content is used in conditional logic and for storing values in a hidden input field as comma-separated values.\n\t\t\t\t\t\t\t\t\t\t\tThe markup should remain unchanged.\n\t\t\t\t\t\t\t\t\t\t\tIf you make any changes here, ensure the corresponding JavaScript value functionality and conditional logic are also updated. -->\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"srfm-multi-choice-85dd6cf7-3\" data-option-text=\"Payment\">Pagamento<\/label>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-icon-container\">\t\t<span class=\"srfm-icon srfm-multi-choice-icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"17\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.1663 7.38674V8.00007C15.1655 9.43769 14.7 10.8365 13.8392 11.988C12.9785 13.1394 11.7685 13.9817 10.3899 14.3893C9.0113 14.797 7.53785 14.748 6.18932 14.2498C4.8408 13.7516 3.68944 12.8308 2.90698 11.6248C2.12452 10.4188 1.75287 8.99211 1.84746 7.55761C1.94205 6.12312 2.49781 4.75762 3.43186 3.66479C4.36591 2.57195 5.6282 1.81033 7.03047 1.4935C8.43274 1.17668 9.89985 1.32163 11.213 1.90674\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M15.1667 2.6665L8.5 9.33984L6.5 7.33984\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t\t\t<span class=\"srfm-icon srfm-multi-choice-icon-unchecked\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M7.99967 14.6668C11.6816 14.6668 14.6663 11.6821 14.6663 8.00016C14.6663 4.31826 11.6816 1.3335 7.99967 1.3335C4.31778 1.3335 1.33301 4.31826 1.33301 8.00016C1.33301 11.6821 4.31778 14.6668 7.99967 14.6668Z\" stroke=\"#1E1E1E\" stroke-opacity=\"0.7\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-multi-choice-single\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\"\n\t\t\t\t\t\t\t\t\t\tid=\"srfm-multi-choice-85dd6cf7-4\"\n\t\t\t\t\t\t\t\t\t\tclass=\"srfm-input-multi-choice-single\" name=\"srfm-input-multi-choice-85dd6cf7\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-option-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- This label content is used in conditional logic and for storing values in a hidden input field as comma-separated values.\n\t\t\t\t\t\t\t\t\t\t\tThe markup should remain unchanged.\n\t\t\t\t\t\t\t\t\t\t\tIf you make any changes here, ensure the corresponding JavaScript value functionality and conditional logic are also updated. -->\n\t\t\t\t\t\t\t\t\t\t\t<label for=\"srfm-multi-choice-85dd6cf7-4\" data-option-text=\"Other\">Altro<\/label>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-icon-container\">\t\t<span class=\"srfm-icon srfm-multi-choice-icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"17\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.1663 7.38674V8.00007C15.1655 9.43769 14.7 10.8365 13.8392 11.988C12.9785 13.1394 11.7685 13.9817 10.3899 14.3893C9.0113 14.797 7.53785 14.748 6.18932 14.2498C4.8408 13.7516 3.68944 12.8308 2.90698 11.6248C2.12452 10.4188 1.75287 8.99211 1.84746 7.55761C1.94205 6.12312 2.49781 4.75762 3.43186 3.66479C4.36591 2.57195 5.6282 1.81033 7.03047 1.4935C8.43274 1.17668 9.89985 1.32163 11.213 1.90674\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M15.1667 2.6665L8.5 9.33984L6.5 7.33984\" stroke=\"#111C44\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t\t\t<span class=\"srfm-icon srfm-multi-choice-icon-unchecked\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M7.99967 14.6668C11.6816 14.6668 14.6663 11.6821 14.6663 8.00016C14.6663 4.31826 11.6816 1.3335 7.99967 1.3335C4.31778 1.3335 1.33301 4.31826 1.33301 8.00016C1.33301 11.6821 4.31778 14.6668 7.99967 14.6668Z\" stroke=\"#1E1E1E\" stroke-opacity=\"0.7\" stroke-width=\"1.25\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-wrap\">\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-85dd6cf7\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/fieldset>\n\t\t<\/div>\n\t\t\n\n\t\t<div data-block-id=\"ef670167\" class=\"srfm-block-single srfm-block srfm-textarea-block srf-textarea-ef670167-block  srfm-block-width-100 461\">\n\t\t\t\t\t\t\t\t<label id=\"srfm-label-ef670167-lbl-TWVzc2FnZQ-1602\" for=\"srfm-textarea-ef670167-lbl-TWVzc2FnZQ-1602\" class=\"srfm-block-label\">\n\t\t\t\t\t\tMessaggio\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-description\" id=\"srfm-description-ef670167\">\n\t\t\t\t\t\tDescrivi il tuo problema in dettaglio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t<textarea\n\t\t\t\t\tclass=\"srfm-input-common srfm-input-textarea\"\n\t\t\t\t\tname=\"srfm-textarea-ef670167-lbl-TWVzc2FnZQ-message\"\n\t\t\t\t\tid=\"srfm-textarea-ef670167-lbl-TWVzc2FnZQ-1602\"\n\t\t\t\t\taria-describedby='srfm-error-ef670167 srfm-description-ef670167'\t\t\t\t\tdata-required=\"true\" aria-required=\"true\"  rows=\"4\"  \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t><\/textarea>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-ef670167\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\n\t\t\t<div data-block-id=\"f5898760\" class=\"srfm-block-single srfm-block srfm-gdpr-block srf-gdpr-f5898760-block srfm-block-width-100 461\">\n\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t\t<input class=\"srfm-input-common screen-reader-text srfm-input-gdpr\" id=\"srfm-gdpr-1718330947\" name=\"srfm-gdpr-f5898760-lbl-SSBjb25zZW50IHRvIGhhdmUgdGhpcyB3ZWJzaXRlIHN0b3JlIG15IHN1Ym1pdHRlZCBpbmZvcm1hdGlvbiBzbyB0aGV5IGNhbiByZXNwb25kIHRvIG15IGlucXVpcnku-i-consent-to-have-this-website-store-my-submitted-information-so-they-can-respond-to-my-inquiry\"\n\t\t\t\t\taria-describedby='srfm-error-f5898760'\t\t\t\t\tdata-required=\"true\" aria-required=\"true\" type=\"checkbox\" \/>\n\t\t\t\t\t<label class=\"srfm-cbx\" for=\"srfm-gdpr-1718330947\">\n\t\t\t\t\t\t<span class=\"srfm-span-wrap\">\n\t\t\t\t\t\t\t<svg class=\"srfm-check-icon\" width=\"12px\" height=\"10px\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<use xlink:href=\"#srfm-gdpr-f5898760-check\"><\/use>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"srfm-span-wrap srfm-block-label\">Acconsento a che questo sito web memorizzi le mie informazioni in modo che possano rispondere alla mia richiesta.\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<svg class=\"srfm-inline-svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t<symbol id=\"srfm-gdpr-f5898760-check\" viewbox=\"0 0 12 10\">\n\t\t\t\t\t\t<polyline points=\"1.5 6 4.5 9 10.5 1\"><\/polyline>\n\t\t\t\t\t\t<\/symbol>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-f5898760\" data-error-msg=\"Questo campo \u00e8 obbligatorio.\">\n\t\t\t\t\t\tQuesto campo \u00e8 obbligatorio.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"srfm-submit-container\" style=\"\">\n\t\t\t\t\t\t<div style=\"width: 100%; text-align: justify\" class=\"wp-block-button\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button style=\"width: 100%;\" id=\"srfm-submit-btn\" class=\"srfm-btn-frontend srfm-button srfm-submit-button\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<div class=\"srfm-submit-wrap\">\n\t\t\t\t\t\t\t\t\tInvia\t\t\t\t\t\t\t\t<div class=\"srfm-loader\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p id=\"srfm-error-message\" class=\"srfm-common-error-message srfm-error-message srfm-footer-error\" hidden>\t\t<span class=\"srfm-icon\" aria-hidden=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"none\"><path d=\"M9.99935 18.3327C14.6017 18.3327 18.3327 14.6017 18.3327 9.99935C18.3327 5.39698 14.6017 1.66602 9.99935 1.66602C5.39698 1.66602 1.66602 5.39698 1.66602 9.99935C1.66602 14.6017 5.39698 18.3327 9.99935 18.3327Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 6.66602V9.99935\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 13.334H10.0083\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<span class=\"srfm-error-content\">C&#039;\u00e8 stato un errore nel tentativo di inviare il modulo. Per favore riprova.<\/span><\/p>\n\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"it\"\/><\/form>\n\t\t\t<div class=\"srfm-single-form srfm-success-box in-page\">\n\t\t\t\t<div aria-live=\"polite\" aria-atomic=\"true\" role=\"alert\" id=\"srfm-success-message-page-461\" class=\"srfm-success-box-description\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div style=\"margin-top:42px;box-sizing:border-box;\">\n    <div style=\"border-top:1px solid #d7dde5;padding-top:28px;margin-bottom:18px;\">\n      <h2 style=\"font-size:28px;line-height:1.2;margin:0 0 10px;color:#101820;letter-spacing:0;\">Domande frequenti<\/h2>\n      <p style=\"max-width:760px;margin:0;color:#667085;\">Risposte rapide su accesso ai download, assistenza di base, installazione remota a pagamento, account, compatibilit\u00e0 e rimborsi.<\/p>\n    <\/div>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Come posso ricevere il software dopo l'acquisto?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Una volta effettuato il pagamento, avrai accesso a una pagina protetta contenente il link per il download del software e la guida all'installazione. Il link di accesso ti verr\u00e0 inviato al tuo indirizzo e-mail e lo troverai anche nella pagina del tuo account.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Non ho ricevuto l'e-mail con il link per il download. Cosa devo fare?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Ti preghiamo di controllare le cartelle \"Spam\", \"Posta indesiderata\", \"Promozioni\" e altre cartelle della tua posta elettronica. Puoi anche accedere alla pagina del tuo account per trovare il link di accesso al prodotto. Se non riesci ancora ad accedervi, contattaci all'indirizzo contact@obd-soft.com indicando il numero dell'ordine.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Potresti aiutarmi a installare il software?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">S\u00ec. \u00c8 disponibile un'assistenza di base via e-mail e tramite la sezione \"Domande e risposte\" nella pagina della guida all'installazione. Se desideri che provvediamo noi all'installazione del software da remoto, \u00e8 disponibile un servizio di assistenza all'installazione remota a pagamento.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Come funziona l'assistenza tecnica a distanza a pagamento?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">L'assistenza per l'installazione da remoto \u00e8 un servizio a pagamento disponibile qui: <a href=\"https:\/\/obd-soft.com\/it\/product\/software-installation-support\/\" style=\"color:#1377a8;font-weight:700;\">Assistenza per l'installazione del software<\/a>. Dopo l'acquisto, ti contatteremo via e-mail per concordare un orario per l'installazione. Dovrai consentirci l'accesso al tuo PC tramite TeamViewer o AnyDesk. Assicurati che la tua connessione a Internet sia stabile e di disporre dei diritti di amministratore sul tuo computer Windows.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Quali informazioni devo fornire quando chiedo aiuto?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Ti preghiamo di indicare il numero dell'ordine, il nome del prodotto, la versione di Windows, l'interfaccia diagnostica o il modello dell'hardware, oltre a uno screenshot o al testo esatto del messaggio di errore. Questo ci aiuter\u00e0 a risolvere il problema pi\u00f9 rapidamente.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Il software funzioner\u00e0 su tutti i computer?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Non \u00e8 possibile garantire che un software funzioni su tutti i computer. La compatibilit\u00e0 dipende dalla versione di Windows in uso, dai driver, dalle impostazioni dell'antivirus, dalle condizioni del computer, dall'interfaccia hardware e dai requisiti del prodotto. Si prega di leggere la descrizione del prodotto e i requisiti di sistema prima dell'acquisto.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Perch\u00e9 il mio antivirus blocca o elimina i file?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Alcuni software diagnostici, driver, programmi di attivazione, strumenti di patch o file di installazione meno recenti potrebbero essere segnalati dai programmi antivirus. Ci\u00f2 potrebbe impedire l'installazione o causare la rimozione di file necessari. Segui attentamente la guida all'installazione e contattaci in caso di dubbi.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #f47b20;border-radius:8px;padding:0;background:#ffffff;margin-bottom:12px;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Posso ottenere un rimborso?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">Poich\u00e9 i nostri prodotti sono digitali e l'accesso viene fornito immediatamente dopo il pagamento, i rimborsi sono limitati. Una volta forniti la pagina di download, il link di accesso, l'account, la guida, la licenza o l'assistenza, le vendite sono generalmente definitive, salvo nei casi previsti dalla legge o approvati ai sensi della nostra Politica di spedizione e resi.<\/div>\n    <\/details>\n\n    <details style=\"border:1px solid #d7dde5;border-left:4px solid #1377a8;border-radius:8px;padding:0;background:#ffffff;margin-bottom:0;box-shadow:0 10px 26px rgba(16,24,32,0.06);box-sizing:border-box;\">\n      <summary style=\"cursor:pointer;padding:18px 20px;font-weight:700;color:#101820;\">Posso condividere, rivendere o caricare il software?<\/summary>\n      <div style=\"padding:0 20px 18px;color:#667085;\">No. I prodotti acquistati, i link per il download, le pagine di accesso, le password, le guide, i file e i dettagli relativi alle licenze sono destinati esclusivamente all'uso personale. Non \u00e8 consentito condividerli, rivenderli, caricarli, copiarli o ridistribuirli.<\/div>\n    <\/details>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Help &amp; Contact Need help with your download link, account, software installation, or paid remote installation service? Send us the details and we will help you as soon as possible. Digital download support Installation guidance Paid remote installation What can we help with? Download access Use this if you did not receive your download page [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-117","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Obd Soft Digital Software Store<\/title>\n<meta name=\"description\" content=\"Shop a wide range of software and digital products at Obd Soft, your go-to online store for fast, easy, and secure downloads.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/obd-soft.com\/it\/aiuto\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help\" \/>\n<meta property=\"og:description\" content=\"Shop a wide range of software and digital products at Obd Soft, your go-to online store for fast, easy, and secure downloads.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/obd-soft.com\/it\/aiuto\/\" \/>\n<meta property=\"og:site_name\" content=\"OBD Soft\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-03T10:42:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/obd-soft.com\/wp-content\/uploads\/2026\/06\/this_is_engineering-engineer-4941341_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/obd-soft.com\\\/help\\\/\",\"url\":\"https:\\\/\\\/obd-soft.com\\\/help\\\/\",\"name\":\"Obd Soft Digital Software Store\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#website\"},\"datePublished\":\"2026-06-22T14:30:14+00:00\",\"dateModified\":\"2026-07-03T10:42:01+00:00\",\"description\":\"Shop a wide range of software and digital products at Obd Soft, your go-to online store for fast, easy, and secure downloads.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/obd-soft.com\\\/help\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/obd-soft.com\\\/help\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/obd-soft.com\\\/help\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/obd-soft.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#website\",\"url\":\"https:\\\/\\\/obd-soft.com\\\/\",\"name\":\"OBD Soft\",\"description\":\"The Language of Your Car\",\"publisher\":{\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/obd-soft.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#organization\",\"name\":\"OBD Soft\",\"url\":\"https:\\\/\\\/obd-soft.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/obd-soft.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/obd-soft-logo-square.png\",\"contentUrl\":\"http:\\\/\\\/obd-soft.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/obd-soft-logo-square.png\",\"width\":306,\"height\":306,\"caption\":\"OBD Soft\"},\"image\":{\"@id\":\"https:\\\/\\\/obd-soft.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"OBD Soft provides professional-grade car diagnostic software for vehicle owners and technicians. 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