Help & Contact

Need help with your download link, account, software installation, or paid remote installation service? Send us the details and we will help you as soon as possible.

Digital download support Installation guidance Paid remote installation

What can we help with?

Download access Use this if you did not receive your download page link, account password, or order email.
Installation help Contact us if you have trouble installing the software or following the installation guide.
Remote installation Remote installation support is a paid service. After purchase, we will contact you by email to agree an installation time using TeamViewer or AnyDesk.
Order questions Send us your order number if you have a payment, account, refund, or product access question.

Before contacting us

Please check your spam or junk folder if you cannot find your order email. You can also find your product access link in your account page after purchase.

To solve your issue faster, include your order number, product name, Windows version, and a screenshot or exact error message.

Installation support

Basic support is provided by email and through the Q&A section on the installation guide page. Remote installation support is a separate paid service for customers who want us to help install the software by appointment. Remote support is for software installation only and does not include unrelated PC repair, vehicle repair, hardware repair, diagnostic training, or unsupported devices.

View Remote Installation Support

Contact support

Email us directly or use the form below. Please include your order number when possible.

contact@obd-soft.com
Please enter your full name.
This field is required.
Optional: Please provide your order number if applicable.
This field is required.
Problem Type
Please select the type of problem you are facing.
This field is required.
Please describe your issue in detail.
This field is required.
This field is required.

Frequently Asked Questions

Quick answers about download access, basic support, paid remote installation, accounts, compatibility, and refunds.

How do I receive my software after purchase?
After successful payment, you receive access to a protected page with your software download link and installation guide. The access link is sent to your email address and can also be found in your account page.
I did not receive the download email. What should I do?
Please check your spam, junk, promotions, and other email folders. You can also log in to your account page to find your product access link. If you still cannot access it, contact us at contact@obd-soft.com with your order number.
Can you help me install the software?
Yes. Basic help is available by email and through the Q&A section on the installation guide page. If you want us to install the software remotely for you, remote installation support is available as a paid service.
How does paid remote installation support work?
Remote installation support is a paid service available here: Støtte ved installasjon av programvare. After purchase, we will contact you by email to agree an installation time. You must provide access to your PC using TeamViewer or AnyDesk. Please make sure your internet connection is stable and you have administrator access to your Windows computer.
What information should I send when asking for help?
Please include your order number, product name, Windows version, diagnostic interface or hardware model, and a screenshot or exact error message. This helps us solve the issue faster.
Will the software work on every computer?
No software can be guaranteed to work on every computer. Compatibility depends on your Windows version, drivers, antivirus settings, computer condition, hardware interface, and the product requirements. Please read the product description and system requirements before purchase.
Why does my antivirus block or delete files?
Some diagnostic software, drivers, activators, patch tools, or older installation files may be flagged by antivirus software. This can prevent installation or remove required files. Follow the installation guide carefully and contact us if you are unsure.
Can I get a refund?
Because our products are digital and access is provided immediately after payment, refunds are limited. Once the download page, access link, account, guide, license, or support has been provided, sales are generally final except where required by law or approved under our Shipping and Returns Policy.
Can I share, resell, or upload the software?
No. Purchased products, download links, access pages, passwords, guides, files, and license details are for your own use only. Sharing, reselling, uploading, copying, or redistributing them is not allowed.